InfinityPlay Casino – Privacy Policy & Data Protection

InfinityPlay Casino Privacy Policy

At InfinityPlay Casino, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://infinityplay.ph) and use our services. It also describes your rights regarding your personal data.

1. Information We Collect

We collect various types of information to provide and improve our services. This information can be categorized as follows:

• 1.1 Personal Information You Provide to Us:
  • Account Registration: When you create an account, we collect your full name, date of birth, email address, mobile number, username, password, and residential address.
  • Account Verification (KYC): As part of our security procedures and regulatory obligations, we may require you to provide copies of identification documents (e.g., passport, driver’s license, national ID), proof of address (e.g., utility bill, bank statement), and proof of payment method.
  • Payment Information: When you make deposits or withdrawals, we collect information related to your chosen payment method, such as your GCash or Maya account details, bank account information, or credit/debit card details.
  • Communications: When you contact our customer support team (via live chat, email, or phone), we may collect information about your communication, including the content of your messages and any attachments.
  • Promotional Activities: If you participate in our promotions, contests, or surveys, we may collect additional information, such as your preferences or opinions.
• 1.2 Information We Collect Automatically:
  • Usage Data: We automatically collect information about your interactions with our website and services. This includes your IP address, browser type, device type, operating system, pages visited, games played, betting history, deposit and withdrawal history, and the date and time of your visits.
  • Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to track your activity on our website, personalize your experience, and collect information for analytical and marketing purposes. You can manage your cookie preferences through your browser settings. (See Section 6 below for more details on Cookies).
• 1.3. Information We Collect from Third Parties
  • We may obtain information from third party to prevent any fraudulent activities.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• 2.1. To Provide and Maintain Our Services:
  • To create and manage your account.
  • To process your deposits and withdrawals.
  • To allow you to participate in interactive features of our website (e.g., live casino games, chat).
  • To provide customer support.
  • To personalize your gaming experience.
• 2.2. To Improve Our Services:
  • To analyze usage patterns and trends.
  • To develop new features and games.
  • To troubleshoot technical issues.
  • To conduct research and analysis to improve our website, games, and services.
• 2.3. To Communicate with You:
  • To send you important account-related notifications (e.g., password resets, verification requests).
  • To inform you about promotions, bonuses, and special offers (you can opt-out of marketing communications at any time).
  • To respond to your inquiries and requests.
• 2.4. To Comply with Legal and Regulatory Obligations:
  • To verify your identity and prevent fraud, money laundering, and other illegal activities.
  • To comply with licensing requirements and regulations.
  • To respond to requests from law enforcement or other government authorities.
• 2.5. For Marketing Purposes:
  • With your consent, we may use your information to send you promotional materials about our services or those of our partners.

3. Disclosure of Your Information

We may share your information with the following categories of third parties:

• 3.1. Payment Processors: We share your payment information with trusted third-party payment processors (e.g., GCash, Maya, banks) to facilitate deposits and withdrawals. These processors have their own privacy policies, and we encourage you to review them.
• 3.2. Service Providers: We may share your information with third-party service providers who assist us with various aspects of our operations, such as website hosting, data analysis, email marketing, customer support, and security. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• 3.3. Game Providers: We share limited information with our game providers to enable you to play their games and to track game performance.
• 3.4. Licensing and Regulatory Authorities: We may be required to disclose your information to licensing authorities the Curacao Gaming Authority as part of our regulatory obligations.
• 3.5. Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process (e.g., court order, subpoena).
• 3.6. Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction involving InfinityPlay

(Continuing from previous Privacy Policy section)
, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.
3.7. With Your Consent: We may share your information with other third parties with your explicit consent.

We do *not* sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We take the security of your personal information very seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction.

• Encryption: We use industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This encrypts your data, making it unreadable to anyone who might intercept it.
• Secure Servers: Our servers are located in secure data centers with restricted access and 24/7 monitoring.
• Firewalls: We use firewalls to protect our network from unauthorized access.
• Intrusion Detection Systems: We use intrusion detection systems to monitor for and respond to any suspicious activity.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address any potential security risks.
• Data Minimization: We only collect and retain the personal information that is necessary for the purposes outlined in this Privacy Policy.
• Employee Training: Our employees are trained on data protection and privacy best practices.
• Two-Factor Authentication (2FA) (Optional – If Offered): We may offer two-factor authentication as an additional layer of security for your account.

While we take reasonable measures to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Data Privacy Rights

Depending on your location and applicable data protection laws (such as the Data Privacy Act of 2012 in the Philippines or the GDPR), you may have the following rights regarding your personal information:

• Right of Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw your consent (where processing is based on consent). However, we may be required to retain some information for legal or regulatory reasons.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information under certain circumstances, such as for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority the National Privacy Commission in the Philippines if you believe that our processing of your personal information infringes data protection laws.

To exercise any of these rights, please contact our customer support team at [Insert Contact Information – email address and/or contact form link]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels, device identifiers) to collect information about your browsing activity on our website, personalize your experience, and for analytical and marketing purposes.

• What are Cookies?: Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.
• Types of Cookies We Use:
  • Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They are typically used to enable basic features like page navigation, account login, and access to secure areas.
  • Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages. This information helps us improve the performance and usability of our website.
  • Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
• Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to set preferences for certain websites. However, please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the legal gambling age 21. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it as soon as possible.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the bottom. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us

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