Frequently Asked Questions (FAQs) about InfinityPlay

Do you have questions about InfinityPlay? We’ve compiled a list of frequently asked questions (FAQs) to provide you with quick and easy answers. If you can’t find the answer you’re looking for here, please don’t hesitate to contact our customer support team, which is available 24/7.

General Questions

What is InfinityPlay?: InfinityPlay is an online casino and sports betting platform offering a wide range of games, including slots, live casino games, table games, and sports betting, primarily focused on the Philippine market.
Is InfinityPlay legal in the Philippines?: InfinityPlay operates under a license from the Curacao Gaming Authority. [VERIFY: This is *crucial*. Insert the actual license number. If licensed by PAGCOR, state that *clearly* and provide the license number and a link to PAGCOR’s verification page. If licensed only by Curacao, be very transparent about the legal implications for Filipino players.] While we strive to operate responsibly, we advise players to be aware of and comply with local laws regarding online gambling.
Is InfinityPlay safe and secure?: Yes, InfinityPlay is committed to providing a safe and secure gaming environment. We use industry-standard 256-bit SSL encryption to protect your personal and financial information. Our games are also regularly audited for fairness. See our Security page for more details.

Account Registration

How do I register for an account?: Visit the InfinityPlay website and click the “Register” or “Sign Up” button. Fill out the registration form with your details and follow the instructions. Our Beginner’s Guide provides a step-by-step walkthrough.
What information is required for registration?: You’ll need to provide your full name, date of birth, email address, mobile number, a username, a password, and your address.
Is there an age restriction?: Yes, you must be of legal gambling age in your jurisdiction (typically 18 or 21, but check local laws) to play at InfinityPlay.
Can I have multiple accounts?: No, only one account per person is permitted, as stated in our Terms and Conditions.

Deposits and Withdrawals

What payment methods are available for deposits?: We offer several convenient deposit methods for Filipino players, including GCash, Maya, bank transfers (BDO, BPI, UnionBank, etc.), credit/debit cards, and cryptocurrencies. See our Payment Methods page for a complete list.
What is the minimum deposit amount?: The minimum deposit amount varies depending on the payment method. It’s generally ₱100 for GCash and Maya, and ₱200-₱500 for other methods. Check our Payment Methods page for details.
How do I make a deposit?: Log in to your account, go to the “Cashier” or “Deposit” section, choose your preferred payment method, enter the amount, and follow the on-screen instructions. Our Beginner’s Guide provides more detailed instructions.
What are the available withdrawal methods?: We offer withdrawals via GCash, Maya, bank transfers, and cryptocurrencies. See our Payment Methods page for details.
What is the minimum withdrawal amount?: The minimum withdrawal amount is usually ₱200 for GCash and Maya and ₱500 for bank transfers. See our Payment Methods page.
How long does it take to process a withdrawal?: Withdrawal processing times vary. GCash and Maya withdrawals are typically processed within 24 hours, while bank transfers may take 1-3 business days. Cryptocurrency withdrawals are usually processed within an hour, but can vary depending on network congestion.
Are there any withdrawal fees?: InfinityPlay does not charge withdrawal fees, but your bank or payment provider may have their own fees. Check our Payment Methods page and with your payment provider.
Do I need to verify my account?: Yes, you will likely be required to verify your identity before your first withdrawal, as part of our standard security procedures (KYC – Know Your Customer). This usually involves providing copies of your ID and proof of address.

Bonuses and Promotions

What types of bonuses are available?: We offer a variety of bonuses, including a welcome bonus for new players, reload bonuses, free spins, cashback offers, and a VIP program. Visit our Promotions page for the latest offers.
How do I claim a bonus?: Instructions for claiming bonuses vary depending on the specific promotion. Usually, you’ll need to opt-in or enter a bonus code during the deposit process. Always read the terms and conditions of each bonus.
What are wagering requirements?: Wagering requirements are the amount you need to bet before you can withdraw bonus winnings. For example, a 30x wagering requirement on a ₱100 bonus means you need to bet ₱3,000 (30 x ₱100) before you can withdraw any winnings derived from that bonus. This is standard practice in the online casino industry. Always check the specific wagering requirements for each bonus in the Terms and Conditions.

Games

What types of games can I play at InfinityPlay?: We offer a huge selection of games, including online slots, live casino games (blackjack, roulette, baccarat, etc.), table games (poker, sic bo, etc.), sports betting, and virtual sports. Explore our games!
Can I play games for free?: Yes, most of our games have a “demo” or “free play” mode, allowing you to try them out without risking real money.
Do you have progressive jackpot slots?: Yes, we have progressive jackpot slots.

Technical Issues

What do I do if I forget my password?: Click the “Forgot Password” link on the login page and follow the instructions to reset your password.
What if a game freezes or crashes?: Try refreshing the page. If the problem persists, contact our customer support team with details about the game and the error you encountered. It’s helpful to take a screenshot if possible.
Is there a mobile app?: While dedicated app is not yet available, you can still enjoy playing on mobile via our website.

Responsible Gaming

How can I set deposit limits?: You can set deposit limits in your account settings to help you manage your spending.
How do I self-exclude?: If you need to take a break from gambling, you can self-exclude from your account. Contact our customer support team or visit our Responsible Gaming page for instructions.

If you have any other questions, please don’t hesitate to contact our 24/7 customer support team!